Student FAQs

Student FAQs

What is Eagle Advantage?

Spalding’s course material program Eagle Advantage is administered through the Spalding Online Bookstore and provides all undergraduate students with all of their required course materials on the first day of class at one affordable price.

Where can I find one list with everything I need for the term?

Visit the website at and log into the website with your My Spalding account. Your “Student Homepage” will appear which will list all of the courses that you are registered for plus all of the materials that you will receive.

Is this a campus-wide program?

Yes, all undergraduate students at Spalding are included in this program. Graduate students follow a model where students purchase their own textbooks.

Can a more expensive major have a separate cost per credit hour charge?

Yes, some majors have their own calculated per credit hour that is separate from the rest of the school.

Does this cover all sessions?

Yes, all session courses are included in the program.

Can I choose not to participate and order books from someplace else?

Yes. You can choose to opt out if you like, though we strongly encourage everyone to take advantage of this program because it offers discounted course materials with the advantage of being ready for your classes on the first day. To opt out, visit the bookstore website and log in with your My Spalding account, then click “My Courses” at the top of the page. This page will list the opt-out date. Please note, you will be responsible for obtaining your own course materials. You must return any materials that have already been sent to you, or else you will still be charged.

Can I change my mind to opt out?

Yes, you have until the January 5, 2024 to decide whether to participate for the spring semester.

Do I have to verify my order before it is delivered?

No, the bookstore will send a confirmation email so that you know what materials you will be receiving, but you do not need to take any action to ensure the materials are delivered.

Are the course materials associated with my courses physical or digital?

This program provides a mix of physical and digital texts and often depends on faculty choice and availability. You can log into your bookstore account to see which items are physical and which are digital.

One of the items I am receiving is a digital text. Can I get a physical book instead?

Eagle Advantage programs provide a mix of physical and digital textbooks. If a digital-only text is assigned, students have the option to purchase a print accompaniment in addition to the digital text that they will automatically receive as part of the program. If you wish to buy physical texts, you can select them and check out as you would on any other ecommerce website. Pay with credit, debit, PayPal, Google Pay, or ApplePay.

Can I buy other things on the bookstore website?

Yes! The bookstore sells branded merchandise like apparel and gifts as well as course supplies and other items. Visit it at You can browse and order other items like you would on any other online retail store.

Where do I pick up my physical books?

Books will be delivered to your current address. For on campus residents, books will be delivered to the campus mail room. You will be emailed tracking information. For items delivered to campus you will received a notice when items are ready for pickup. You can change the delivery address if you like through the website.

What happens if I don’t pick up my books?

The school will send out several notifications reminding you to pick up your books. If you do not pick them up, you will still be charged for the materials. Abandoned items will become property of the school.

How do I access my digital course materials?

All digital course material access information will be emailed to you on or before the first day of class. Depending on the item, materials will be available through Canvas, a publisher website, or through VitalSource. If you ever need a reminder about what digital course materials you should have access to, visit your eLibrary in your bookstore account to see a master list.

Are the digital items fully accessible?

Vitalsource, the main platform through which the bookstore delivers digital items, is fully accessible. If physical copies of materials are needed, students should contact the school’s accessibility office on a case-by-case basis.

How much does this cost?

The cost is added to your student account and calculated on a flat fee per student per credit hour, regardless of how much each individual textbook costs.

How is payment processed?

Students will receive a bill from the registrar office or to their student account.

What happens if I drop a class?

Refunds will be processed in accordance with existing deadlines and procedures through the school’s registrar’s office.

What happens if I drop or add a course?

Adding a class: The bookstore will continually check for new enrollments in classes up until the add/drop date, so any new materials that are needed will continue to be processed. To check the delivery status, visit your bookstore account and click “Track.”

Dropping a class: If physical items were delivered to you, you will receive an email with return instructions. For digital course materials that have not been accessed, codes will be deactivated and you will no longer have access to the materials. If you have already accessed digital course materials for dropped courses, please contact the bookstore for further instructions.

Who do I contact if I have additional questions about my course materials?

Contact the bookstore at

It’s the first day of class and my textbooks aren’t available for pickup or I don’t see the digital materials in my bookstore eLibrary account.

If you’ve recently added a course, then the order might still be on its way. Visit the website to review your personalized Student Homepage, which will show you when items arrived or if they are still on their way. You can also contact the bookstore for a status update or to review your account in case there is a discrepancy.

What happens if physical items are damaged or destroyed?

If there is a problem with the items that were delivered, the bookstore will replace them as needed. Contact them via the Help page on the website.

What happens if I am missing a textbook or received the wrong one?

Contact the bookstore through the website and they will assist you. Make sure to include your email, course name, course section, and the isbn of the missing item.